Customer Care
Submitted by Anonymous on Thu, 06/11/2009 - 14:52.
Kinoton Opens a New Technology Center for Service and Support
Kinoton has opened a new Technology Center just a few hundred meters from their head office near Munich, Germany. Modern technical equipment, state-of-the-art presentations technology and flexile seating enable versatile use. The new premises serve as training facilities, demo center and showroom. Besides this, they are perfectly suited for testing new projection and display technologies.
The new Technology Center is Kinoton’s response to the increasing information and training demand of the industry, which is brought about by the introduction of digital cinema. The large auditorium of the new training center is outfitted with comprehensive technical equipment and corresponding presentation media to meet the requirements of technical seminars held for Kinoton’s own service technicians as well as for their international sales and service partners. This constant training ensures that their knowledge of Kinoton products, general cinema technology and industry standards stays on an expert level. Moreover, Kinoton offers various cinema technology workshops for interested customers.
A cinema completely equipped with state-of-the-art sound and projection equipment adds to the practical relevance of the seminars, at the same time acting as a test and demo center for E- and D-Cinema. In this environment even complex issues like the interaction of analog and digital technology or the integration of digital cinema equipment into the classical projection booth can be explicated in step with actual practice. Of course all common digital 3D systems can be presented as well.
The Technology Center also contains a spacious showroom for Litefast 360-degree LED Displays, the innovative Digital Signage technology engineered by Kinoton. Interested visitors can experience all Litefast models in action and get a real picture of the impact of digital 360-degree presentation.
Besides this, the Technology Center accommodates the new premises of DVC Digitalvideo Computing. DVC develops, produces and supplies integrated system solutions for the digital video, presentation, HDTV and streaming media market. Kinoton has been holding a share in DVC for years. The new vicinity of the two companies is expected to bring noticeable synergy effects for their further cooperation in Digital Signage, AV and presentation technology.
The new Technology Center is only part of Kinoton’s customer support effort.
Kinoton has announced that it will soon have digital cinema systems installed in more than 25 countries. The company believes that its success in the digital cinema market is accompanied with a rising demand of professional service and support concerning the new technology and, as a result, has improved its comprehensive support for customers.
Recently the team, supervised by senior service engineer Otto Hadek supported by Stefan Natterer and Michaela Fuerst and Kinoton’s digital cinema product manager Markus Naether, added Maik Schoenebeck, a service engineer from the Kinoton agency in Berlin with many years of experience as a trouble shooter. The team’s job is to serve as a helpdesk and knowledge base for any inquiry about digital cinema. A telephone hotline ensures fast and exhaustive on-demand support.
But the assistance given is by far not limited to trouble shooting to eliminate problems arising from operating errors or misalignment. The engineers are happy to answer literally any question arising from the daily handling of the new technology, like content specific issues, the connection of new content sources, required changes in the projector set-up, color calibration, questions about network problems or help and advice concerning digital 3D projection, just to name a few typical topics. The digital cinema support team even assists in problems with third-party players.
The team also arranges for the dispatch of necessary spare parts from Kinoton’s central warehouse. If a technical problem cannot be solved from afar, the engineers of the team will pay a visit to the customer to render technical assistance on site.
Kinoton www.kinoton.com
Kinoton has opened a new Technology Center just a few hundred meters from their head office near Munich, Germany. Modern technical equipment, state-of-the-art presentations technology and flexile seating enable versatile use. The new premises serve as training facilities, demo center and showroom. Besides this, they are perfectly suited for testing new projection and display technologies.
The new Technology Center is Kinoton’s response to the increasing information and training demand of the industry, which is brought about by the introduction of digital cinema. The large auditorium of the new training center is outfitted with comprehensive technical equipment and corresponding presentation media to meet the requirements of technical seminars held for Kinoton’s own service technicians as well as for their international sales and service partners. This constant training ensures that their knowledge of Kinoton products, general cinema technology and industry standards stays on an expert level. Moreover, Kinoton offers various cinema technology workshops for interested customers.A cinema completely equipped with state-of-the-art sound and projection equipment adds to the practical relevance of the seminars, at the same time acting as a test and demo center for E- and D-Cinema. In this environment even complex issues like the interaction of analog and digital technology or the integration of digital cinema equipment into the classical projection booth can be explicated in step with actual practice. Of course all common digital 3D systems can be presented as well.
The Technology Center also contains a spacious showroom for Litefast 360-degree LED Displays, the innovative Digital Signage technology engineered by Kinoton. Interested visitors can experience all Litefast models in action and get a real picture of the impact of digital 360-degree presentation.
Besides this, the Technology Center accommodates the new premises of DVC Digitalvideo Computing. DVC develops, produces and supplies integrated system solutions for the digital video, presentation, HDTV and streaming media market. Kinoton has been holding a share in DVC for years. The new vicinity of the two companies is expected to bring noticeable synergy effects for their further cooperation in Digital Signage, AV and presentation technology.
The new Technology Center is only part of Kinoton’s customer support effort.Kinoton has announced that it will soon have digital cinema systems installed in more than 25 countries. The company believes that its success in the digital cinema market is accompanied with a rising demand of professional service and support concerning the new technology and, as a result, has improved its comprehensive support for customers.
Recently the team, supervised by senior service engineer Otto Hadek supported by Stefan Natterer and Michaela Fuerst and Kinoton’s digital cinema product manager Markus Naether, added Maik Schoenebeck, a service engineer from the Kinoton agency in Berlin with many years of experience as a trouble shooter. The team’s job is to serve as a helpdesk and knowledge base for any inquiry about digital cinema. A telephone hotline ensures fast and exhaustive on-demand support.
But the assistance given is by far not limited to trouble shooting to eliminate problems arising from operating errors or misalignment. The engineers are happy to answer literally any question arising from the daily handling of the new technology, like content specific issues, the connection of new content sources, required changes in the projector set-up, color calibration, questions about network problems or help and advice concerning digital 3D projection, just to name a few typical topics. The digital cinema support team even assists in problems with third-party players.
The team also arranges for the dispatch of necessary spare parts from Kinoton’s central warehouse. If a technical problem cannot be solved from afar, the engineers of the team will pay a visit to the customer to render technical assistance on site.
Kinoton www.kinoton.com
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