Sound Devices has established Sound Devices Europe and opened a new European Service Center in Berlin-Adlershof, Germany’s leading science and technology park. The new facility has been established to extend product service and repair to the company’s growing international customer base.
With the opening of the new repair facility in Berlin, European customers can expect shorter turnaround times and lower shipping costs. In addition, local users will also have closer contact with Sound Devices technicians. The facility is stocked with a full inventory of parts and features brand-new, state-of-the-art repair equipment, and Sound Devices factory-customized test stands to ensure the highest quality service and repair possible.
“This new Service Center is a big step for us and a testament to our commitment to our European customers,” says Matt Anderson, president of Sound Devices. “We are not only committed to creating the finest video and audio products, but also providing unrivalled service to our customers. It is further proof of our continued growth and evolution as a company.”
Effective immediately, the European Service Center will perform factory service and repair for all Video Devices products, warranty and non-warranty, sold in the EU. For Sound Devices audio products, it will provide this service for the following EU countries: Belgium, Bulgaria, Croatia, Czech Republic, Finland, Hungary, Italy, Poland, Lithuania, Romania, Slovakia, Slovenia and Sweden. Distributors with established audio service repair facilities will continue to service Sound Devices audio products at this time, including Ambient Recording, Audio Electronics Mattijsen, JBK Marketing and Shure Distribution UK. Over time, all warranty service repairs will be moved to the Berlin facility.
The European Service Center is in direct contact with all European distributors, further ensuring timely delivery of service. To have product repair or service undertaken, customers should contact their local distributor directly to receive authorization.
The Berlin facility is headed by Ginetta Fassio, an accomplished Tonmeister (sound master) and Sound Devices product user for more than a decade. The expert technician team comprises highly qualified German electrical engineers, all of whom have received special training at the Sound Devices corporate headquarters in Reedsburg, Wisconsin.
“Our doors are officially open and we are ready to begin handling repairs,” says Fassio. “As an extension to the team headquartered in the U.S., we will provide the personal one-on-one service that Sound Devices is known for, to those customers and distributors in Europe and the surrounding region.”
Sound Devices www.sounddevices.com