Having previously employed another industry recognized theatre management system, Cinema West Theatres encountered numerous weekly challenges, including excessive time dedicated to content management, subpar performance, and frequent loss of shows resulting in revenue loss. Recognizing the need for change, senior management sought a better solution. Following a successful trial of Arts Alliance Media’s Screenwriter at Palladio 16 and Palladio Luxe, their most prominent, multi-format location, in 2022, Cinema West proceeded to implement Arts Alliance Media’s flagship theatre management software across their entire circuit, resulting in substantial time savings, decreased revenue loss, and a notable reduction in support tickets; each contributing towards an improved experience and healthier, more sustainable business.